Contact Us
Got a question about how we review new online casinos, spotted something that looks out of date, or want to suggest a site we should take a look at? This page explains what Real Money Casino can help with directly, and where to go for issues that sit outside what an independent review site can fix.
What we can help with
Real Money Casino publishes independent research and ratings on online casinos available to US players, including newer sites entering the market. We're happy to hear from readers on things like:
- Corrections — a bonus term, licence detail, or payment method that's changed since we last checked
- Suggestions for new online casinos we haven't reviewed yet
- Feedback on how our ratings or comparisons are presented
- General questions about how online casinos work, how RTP is calculated, or how withdrawal times typically play out
We don't take bets, hold player funds, or operate any of the casinos listed on this site, so we can't step in on individual account disputes. What we can do is point you toward the right channel and keep our own coverage accurate.
What we can't resolve here
Because Real Money Casino is a comparison and review site, not a casino operator, there are a few things that need to go elsewhere:
- Account issues, deposits or withdrawals — these have to be raised with the casino's own customer support team, since only they can access your account
- Bonus disputes — the operator's support team can explain how a specific wagering requirement or expiry date applied in your case
- Identity verification (KYC) delays — again, this sits with the casino processing your documents, not with us
- Complaints about a licensed operator's conduct — these typically go through the regulator or licensing body named on the casino's own site
If a casino is asking for money to "unlock" a withdrawal, refusing to honour a listed bonus, or won't confirm its licensing details when asked, treat that as a warning sign. Our page on responsible gambling covers where to find support if a gambling habit has become difficult to manage, and our terms and conditions set out how we operate this site and its content.
Before you reach out, a few things worth checking
A lot of common questions can be answered faster by checking the details already published on the casino's own site or on ours:
- Read the full bonus terms on the operator's site — wagering requirements, maximum withdrawal caps, and eligible games are usually listed in full there, not just in the headline offer
- Check that the casino's site uses HTTPS encryption and lists a licence number, usually in the footer
- Confirm you meet the eligibility rules — the legal minimum gambling age in most states is 21, and you generally need to be physically located in a state where online casino play is legal, regardless of where you're registered
- Look up expected withdrawal times for your chosen payment method, since these vary by casino and by method
If you've checked all that and still have a question specifically about our content — a rating, a write-up, or something on this site — that's exactly what this contact page is for.
How our reviews stay independent
Real Money Casino may earn a commission when a reader clicks through to a casino from this site and signs up. That relationship never decides where an operator sits in our rankings — offers are researched and rated on their own terms, and every write-up includes limitations as well as strengths. If you ever think an operator's ranking looks skewed by anything other than what we've actually found, tell us. We'd rather know.
Getting a response
When you get in touch, it helps to include a few details up front: the casino name if your question relates to one on our list, the specific page or section you're asking about, and what you'd like to know or have corrected. General queries about the site, our methodology, or a suggested addition to our list of reviewed casinos are the fastest to answer. Account-specific or financial questions will always need to go back to the casino operator itself, since they're the only party with access to your account.
For more on who we are and how Real Money Casino approaches its research, see our About Us page.